For example, Bet365 was taken to court for refusing to pay over 1 million in winnings to a horse bettor in Northern Ireland in 2024. The company refused a payout of 54,000 to a customer in England in 2024, a case which was still ongoing in 2024.
Bet365 doesn't focus on fancy graphics or crazy promotions, they offer the best odds and the widest range of betting markets to millions of punters around the world. When they do decide to offer an additional service, like live streaming, cash out, or a mobile app, they make sure it is the best service on the market.